I offer business process analysis and application design services on a contract basis through my company, Ginkgo Leaf Consulting, LLC. With over 15 years of experience, my specialties include:

• Analyzing and documenting real-life workflows
• Recommending workflow optimizations as necessary
• Creating data integration structures, processes and interfaces
• Designing clear and efficient user interfaces for both customer-facing and internal applications
• Technical writing including functional requirements and specifications, user manuals, and training materials

I’ve worked on projects for companies of all sizes, from Fortune 100 businesses to small start-ups, spanning many industries. Much of my recent work has been in the financial and travel domains, in the areas of customer relationship management, content management, and customer loyalty/points programs.